How and where can I file abuse complaints?
If you need to report a domain name, email address, or IP address involved in any illegal or abusive activity, here are some tips to follow to make this process easier.
In order to submit a support ticket, please visit our Support Center >> Submit a ticket, scroll till the end of the list and choose the “Abuse Reports” option. Here you’ll select the type of abuse and fill out the form providing the required evidence.
As always, please substantiate your allegations with concrete evidence and/or any other relevant information to verify the abuse incident and help us take appropriate action. Keep in mind that depending on the type of issue you’d like to report, the evidence may vary.
The following list explains the most common types of abuse we investigate and the required evidence we expect from you to support our investigation:
| Type of Abuse and Description |
Useful Evidence |
Notes and Advice |
| Child Abuse is adult content depicting minors (someone under 18 years of age). |
- Abusive Domain(s)
- Abusive URL(s)
|
- |
Copyright/DMCA is the content that is protected by copyright being published online with no authorization rights.
|
An official DMCA Takedown Notice that meets all the DMCA requirements set out in our Copyright and Trademark Policies. |
- |
Email Abuse / Spam is an unsolicited commercial bulk email. This also includes “spamvertising,” i.e. advertising domains via spam sent from another network.
Legitimate emails are those complying with the requirements of the CAN-SPAM Act. |
- "From" Address
- "To" Address
- Full Email Headers
- Email Content
|
More details can be found in How does Namecheap investigate Suspected Email Abuse/Spam? |
| Fraud is wrongful deception with the intent to gain a monetary benefit (also known as the scam) or other benefits (i.e. access to personal details). |
- Abusive Domain Name(s)
- Abusive URL(s)
- Paid invoices or receipts
- Screenshot of the abusive page
- Email with full header and body (in case of email fraud)
|
If you believe you are the victim of an internet crime, or if you are aware of an attempted crime, you can file a complaint through the Internet Crime Complaint Center. You may contact your lawyer(s) or your local authorities in order to get the issue resolved. |
| Phishing is a type of fraud with the intent to acquire sensitive information (usernames, passwords, PINs, credit card or bank account details) using fake websites that are almost identical to legitimate ones. |
- Abusive Domain Name(s)
- Abusive URL(s)
- Target of the attack (legitimate website)
- Country your IP address belongs to (the content may be geo-blocked, so we will try using the corresponding proxy);
- User-agent (mobile phone, PC) and browser (the content may vary depending on the device and software)
|
If you clicked on a link or opened an attachment from a suspected phishing email, then you should run a virus check on your computer just to be safe. |
| Illegal Pharmacy is a website that sells or distributes medications with no valid prescription, outdated, substituted or counterfeit medications, thus violating the law. |
- Abusive Domain Name(s)
- Abusive URL(s)
- Screenshot of the abusive page
|
- |
| Malware is a software used to disrupt computer operations, gather sensitive data, or gain access to private computer systems. |
- Abusive Domain Name(s)
- Abusive URL(s)
|
- |
| Hacking Activity is networking attacks such as port scanning, brute force, denial of service attacks, etc. with the intent to infect or exploit the victim’s resources, or for other illegal purposes. |
- Abusive Domain Name(s)
- Abusive URL(s)
- Abusive IP address
- Date and time (including the time zone) of when the abuse took place
- Full unmasked log of the attack generated by your firewall (with the source and destination IPs/domains, user-agent, timestamps and time zone)
|
- |
Trademark Infringement is the unauthorized use of a trademark or service mark on or in connection with goods and/or services in a manner that is likely to cause confusion, deception, or mistake about the source of the goods and/or services. |
A formal notice of a trademark complaint that meets all the requirements set out in our Copyright and Trademark Policies. |
- In case of a trademarked domain name, we recommend you to seek resolution through the UDRP or URS. For more information, please visit https://www.icann.org/resources/pages/dispute-resolution-2012-02-25-en. Alternatively, you can pursue the matter in a U.S. court of competent jurisdiction.
- UDRP/URS disputes are communicated via our dedicated email address: support@HostPakistani.com.
|
Whois Inaccuracy implies inaccurate, outdated or false contact details listed in Whois. |
- Abusive Domain Name(s)
- Incorrect Contact Details
- A returned email with the header
|
- |
Abuse Reports stand for any other inappropriate content, including but not limited to: identity theft, unauthorized redirect/frame/IP pointing, defamation, terrorism propaganda, HYIP, warez, etc. |
- Abusive Domain Name(s)
- Abusive URL(s)
- Screenshot of the respective abusive page
|
- |
Multiple complaints regarding the same issue should be consolidated in a single support ticket, ensuring that tickets are not duplicated. If you have a ticket opened with our Legal and Abuse Department and would like to provide more details or have further questions, please continue this conversation via the ticket. This reduces cross-referencing and confusion, contributing to an efficient and timely communication.
Frequently Asked Questions
- How can I check if a domain name is registered or hosted with HostPakistani?
Before reporting your concern, please make sure that the domain name in question uses our services. To check the domain name registration, go to the Whois lookup page. To define the IP address associated with the domain name, go to
https://toolbox.googleapps.com/apps/dig/#A and subsequently check the returned IP address at
https://whois.domaintools.com to obtain the contact details of the hosting provider.
- Does your investigation differ for registered and hosted domains?
Some types of abuse may not be verified from our side if we only act as a registrar and the abusive content resides on third-party servers. Due to this, we will not take restrictive action in order to avoid false-positive cases. This policy particularly affects copyright/DMCA, email abuse/spam, fraud, malware/hacking activity, etc.
To expedite the resolution, we highly recommended escalating websites that are registered with Namecheap only to their respective hosting provider supporting your report with sufficient evidence. You might also decide to get in touch with the domain name holder directly by using the Whois details that are assigned to that domain name. If the Whois details are hidden by our Domain Privacy Protection service, feel free to send your email to the protected email address. It will then be forwarded to the real email address of the domain holder.
We would like to call to your attention that we will not be able to provide you with any contact information of the domain name holder without expressed permission from the customer, except under limited circumstances such as an official U.S. Court Order or Subpoena. Please refer to Namecheap Court Order and Subpoena Policy.
- What is your timeframe for processing tickets?
Our general ticket processing time is 72 hours, but it may vary for each specific case.
IMPORTANT: Ticket processing time may not indicate the timeframe in which the issue will be resolved. Depending on the particular case and the type of the issue, it may take a different amount of time for our investigation to be performed.
- Can I report urgent issues via Live Chat?
Most cases involve a more detailed investigation than our Live Chat operators are able to perform. In addition, reporting them via Live Chat results in a longer delay as they will need to route the report to our Legal and Abuse Department. Therefore, we recommend that urgent issues are reported by established channels via our ticket system.
- When will I receive a response?
All complaints are investigated and actions are taken when necessary. However, we do not always respond with the outcome of our investigation.
You may check the status of your ticket online. Here is the description of statuses that indicate the results of our investigation:
Abuse confirmed - the reported abusive activity was confirmed and is either in process of mitigation or is already mitigated.
Abuse not confirmed - the reported abusive activity is not verified.
Abuse partially confirmed - only some of the reported services are confirmed to be involved in abusive activity.
- I represent a law enforcement/government agency, is there a dedicated channel for reporting abuse to HostPakistani?
Please send your email directly to abuse@hostpakistani.com. Reports from law enforcement/government agencies are processed within 24 hours.
NOTICE: This channel has been established as a dedicated channel for law enforcement agencies. If you do not act on behalf of a government agency/law enforcement, please do not use this email as reports from any non-law enforcement/government agency source will not be processed.
- Let's say I represent a security organization, which often sends a lot of abuse reports. Is there an alternative way to report abuse to HostPakistani?
As an alternative, if you intend to send multiple reports about illegal/abusive activities associated with our company's services, please send an email directly to abuse@hostpakistani.com (for domain names registered with us) or (for domain names hosted with us), and we will find an efficient solution for you.
- Does your system accept any file type for attachment?
For security reasons, we only accept the following file types: csv, doc, docx, eml, jpeg, jpg, pdf, png, txt, xls, xlsx. Thus, when attaching the evidence, please make sure to double-check whether the file is allowed by our system.
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