Knowledge Base

How does HostPakistani investigate Suspected Email Abuse/Spam?

 HostPakistani investigates all allegations of spam related to our services. If we verify that emails are coming from our services (either private email and web hosting email services), appropriate action will be taken. The steps below will help HostPakistani in its investigation.  

When reporting email abuse, you must provide the information listed below as Evidence:

• "From" Address
• "To" Address
• Full Email Header
• Email Content

In particular, the Full Email Header provides the necessary information to determine if the email(s) are using HostPakistani ’s services. If you cannot provide the Full Email Header and the domain is registered with HostPakistani, we will investigate to determine whether the domain is blacklisted by trusted organizations (like Spamhaus or SURBL) and, if so, take action accordingly.

NOTE: We recommend that, before reporting email abuse, you follow the unsubscribe link in the email you received, in case it was a simple error, and get in touch with us if you keep receiving the reported email(s).

Domains are simply website addresses (such as example.com). All domains are “registered” with a registrar. However, the registrar may not provide email services or host the website's content. When the website uses a company’s hosting services to store its site, this is considered “hosting” and the content for the site resides on the hosting company’s servers. HostPakistani provides both types of services; however, a customer may or may not choose to use Namecheap for each.

HostPakistani ’s investigation, regardless of whether we are a registrar and/or hosting company, is the same for both. Our primary focus is to verify whether emails (which may be sent using private email services or from a hosted website) are using Namecheap services. Providing the information requested, especially Full Email Headers, allows Namecheap to verify this.

Does HostPakistani investigate Unauthorized SMS / Text Messages?

HostPakistani does not provide telecommunication services, which are the type of services used and required to send SMS/Text messages. If you’ve received unauthorized SMS/Text messages, please contact your mobile service provider or you may file an official complaint to the Federal Communications Commission (FCC).

Does HostPakistani send the Spam I’m receiving?

No. HostPakistani only sends emails to customers who have accounts with us. Our communications comply with mandated notices (such as those required by ICANN) and those communications that our customers have agreed to receive. In short, Namecheap does not Spam.

If you receive unauthorized emails from customers of HostPakistani, we will investigate and take appropriate action.  

How do I reach the Sender directly if they are a HostPakistani Customer?

If the domain is registered with HostPakistani,  you may get in touch with the domain name holder directly by using the Whois details that are assigned to that domain name.

Due to global privacy laws and ICANN regulations, Whois details are hidden by the privacy protection service. However, you may still reach the domain registrant directly by sending your email to the protected email address (like ****.protect@withheldforprivacy.com). It will be automatically directed to the real email address of the domain holder.  

Note: -  Please note that HostPakistani cannot provide confidential customer information such as contact information of the domain name holders without a valid Pakistani Court Order.