Knowledge Base

What is your money-back policy?

What is your money-back policy?

General

We can refund purchases but Please note that Host Pakistani has no control over any additional charges that PayPal or credit card or any other companies may charge, so you’ll need to contact them directly.

Payments will be refunded to your HostPakistani Account.

Domain Names

As stated in our Domain Registration Agreement, domain registrations and renewals are final. However, in some cases, we may provide a refund if you have a valid reason for requesting a new domain name cancellation — you will need to Contact Us within 3 days (72 hours) after registration.

Please note that cancellation and refund may be not possible due to restrictions imposed by the applicable registry or registry operating company.

Refunds are not possible for Premium Domains. It is not possible to change or edit domain names after registration, so please ensure correct spelling before confirming your domain purchase.

Hosting Services

HostPakistani offers a Refund Policy on new purchases of Shared, Reseller, VPS Hosting, and Dedicated servers.

Please note that renewals of services, including hosting packages and private email subscriptions, are non-refundable.

Individual hosting product policies are as follows:

Shared & Reseller Packages

Open to a full refund within 30 days of purchase, giving you plenty of time to test their overall performance. Applicable for the first-time hosting packages only.

VPS Packages

First-time VPS purchases are refundable within 30 days. Additional third-party software licenses (like cPanel, Plesk or Softaculous) are non-refundable.

Dedicated Servers

First-time Dedicated purchases are also not refundable (excluding license prices).

Please note that as stated above, hosting renewals are non-refundable. Only first-time hosting accounts are eligible for our 30 Day Money Back Guarantee (but in some rare cases). For example, if you've previously purchased a HostPakistani Hosting package and canceled it with a refund, you will not be eligible for any further shared hosting refunds.


SSL Certificates

Open to a full refund within 15 days of certificate issuance.

Certificates that are activated but not yet issued (status in your account states ‘Purchased’) as well as non-activated Certificates (status in your account states ‘New Purchase’) can be canceled and refunded within 15 days of purchase.

In all other cases, SSL Certificates are non-refundable. 

PremiumDNS

PremiumDNS and related service(s) are non-refundable.


For further details, To request a subscription cancellation and refund, contact our Support Team via Live Chat or Ticket.